Damage to vehicles by hail

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Process to follow – damage to vehicles by hail


To best serve all stakeholders we have partnered with Auto Pristine, a hail disaster management and vehicle hail damage specialist – see http://autopristine.co.za for more detail.

Auto Pristine provide the value proposition of having vehicles repaired as soon as possible and at a fraction of the cost as compared to conventional repairers, due to their established infrastructure and expertise.

To assist all stakeholders in speeding up the vehicle repair process and to mitigate costs kindly follow the following process in respect of vehicle hail damage:


Where multiple vehicles in respect of one insured are damaged by hail


Kindly as soon as possible contact our Claims Team Leader, Verny Mchunu on 011-764-3839 or by email on vernym@atu.co.za to enable us to case manage these scenarios in conjunction with Auto Pristine.

In all probability Auto Pristine will send a dedicated team to the site to have the vehicles assessed and repaired as soon as possible.


Where only a few vehicles are damaged by hail


Kindly as soon as possible be in contact with your dedicated claims handler, alternatively where you are not aware of your claims handler kindly send an e-mail to claims@atu.co.za


In our ongoing “Quest for Quality” we look forward to partnering with you to provide a quality and efficient service in the event of hail damage claims.